Contact Us

Have a question, need gear advice, or need help with an order? Our team is ready to assist. We're outdoor enthusiasts ourselves, so we genuinely enjoy helping people find the right equipment for their next adventure.

Customer Support

Email: [use the contact form below]

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM EST

Response Time: All inquiries receive a response within 24 hours on business days.

What to Include in Your Message

To help us get you an answer as quickly as possible, please include:

• Your full name
• Your order number (if your inquiry is about an existing order)
• A clear description of your question or issue
• Photos, if you're reporting a damaged or defective item

Order Help

Questions about your order status, tracking, or a return? Just email us with your order number and we'll look into it right away.

Gear Questions

Not sure which tent is right for your conditions, or which sleeping bag rating you need? Tell us where you're headed and what you're planning, and we'll help you find the right fit.

We're here to help you get out there — don't hesitate to reach out.